Yes, this is her natural habitat: she remembers what was promised, schedules the check, and either confirms it happened or raises it, politely, with the context attached. The follow-through tax on managers largely disappears.
Promises decay because tracking them is nobody's job. Heidi makes it her job structurally: commitments from meetings and chat become scheduled checks, and the durable scheduler does not forget or get busy.
Escalation stays human-shaped: a nudge in the open thread first, your judgment pulled in only when the nudge does not land.