Questions & answers
A clearer view of what comes next.
Explore how Heidi works, what to evaluate, and where your company’s requirements shape the rollout.
Governance in practice.
- How does Heidi isolate tenant data? ↗
- What happens when an agent action fails midway? ↗
- Which actions require approval versus run automatically? ↗
- How do Act and Undo semantics work? ↗
New ways to work
The product
- What is Heidi?
- Who makes Heidi?
- What is Falkster.AI?
- What is the Cortex?
- What makes Heidi different from other AI tools?
- How much does Heidi cost?
- Why doesn't Heidi charge per seat?
- What is token cost and why does Heidi charge 2 percent of it?
- How do I get access to Heidi?
- Is there a free trial or demo of Heidi?
- How long does it take to set up Heidi?
- Do I need an ML team or AI engineers to use Heidi?
- Where does Heidi run, and where does my data live?
- Can I talk to Heidi in Slack or Microsoft Teams?
- Does Heidi replace people?
- Is my company's data isolated from other Heidi customers?
- Why is Heidi chat-first instead of a dashboard?
Concepts, explained
- What is a company brain?
- What is MCP, and why does it matter for Heidi?
- What is A2A, agent-to-agent communication?
- What is an AI agent, in Heidi's terms?
- What is agentic AI, and is Heidi agentic?
- Why does context matter so much in AI?
- What is a knowledge graph, and how does Heidi use one?
- What is institutional knowledge, and why do companies lose it?
- What does 'receipts' mean in AI, and why does Heidi insist on them?
- What is a trust tier?
- What is the context tax?
- What is llms.txt, and does Heidi publish one?
- What does 'AI in the open' mean?
- What is a durable scheduler?
- Why is it called Heidi?
- Is Heidi just a chatbot?
- What is Heidi Control?
- What are signals in Heidi?
Memory and trust
- How does Heidi remember things?
- What is a fact in Heidi?
- Do Heidi's answers have sources?
- Does Heidi hallucinate or make things up?
- What happens when Heidi doesn't know the answer?
- Can I correct Heidi when she's wrong?
- Can Heidi forget things on command?
- Does Heidi train AI models on my company's data?
- Who can see what Heidi knows?
- If Heidi joins my 1:1s, do they stay private?
- How do permissions work in Heidi?
- How does Heidi learn and get smarter over time?
- How does Heidi keep her memory from getting stale or messy?
- What happens to knowledge when an employee leaves?
- Can I export what Heidi knows?
- Can I delete my company's data from Heidi?
- Does Heidi record my meetings?
Agents and jobs
- What are Heidi's AI teammates?
- How do Heidi's agents earn trust and autonomy?
- Which actions does Heidi run automatically versus ask first?
- Can Heidi's agents send emails or messages on their own?
- Can I undo what an agent did?
- What is a receipt in Heidi?
- What is the Ledger in Heidi?
- What are long jobs in Heidi?
- Can Heidi work while I sleep?
- What is Heidi's morning briefing?
- What happens to running jobs when Heidi restarts?
- Can Heidi run jobs on a schedule?
- Do Heidi's agents work inside Slack and Teams?
- Can Heidi talk to other agents and AI systems?
- What limits can I set on Heidi's agents?
- Can Heidi help with engineering and code?
Working with Heidi
- How do I teach Heidi something directly?
- How do I set up a new AI teammate?
- How do I give Heidi recurring work?
- What does approving an agent action look like?
- How do I review what Heidi and her agents did?
- How do I share a Heidi answer with someone?
- Can Heidi draft emails and messages for me?
- Can Heidi summarize a meeting I missed?
- Can Heidi chase follow-ups so I do not have to?
- Can Heidi track decisions and the reasoning behind them?
- Can Heidi watch metrics and alert on changes?
- How does Heidi help a team spread across timezones?
- Can Heidi write and maintain documentation?
- What does Heidi do when sources conflict?
- Can Heidi help with planning and prioritization?
- What is the best way to hand Heidi work?
Integrations
- Does Heidi integrate with Slack?
- Does Heidi integrate with Microsoft Teams?
- Does Heidi integrate with Salesforce?
- Does Heidi integrate with HubSpot?
- Does Heidi integrate with Jira?
- Does Heidi integrate with Linear?
- Does Heidi integrate with GitHub?
- Does Heidi integrate with Notion?
- Does Heidi integrate with Zendesk?
- Does Heidi integrate with Gmail?
- Does Heidi integrate with Google Drive?
- Does Heidi integrate with Google Calendar?
- Does Heidi integrate with Krisp?
- Does Heidi integrate with Microsoft 365?
- What integrations does Heidi have?
- How long does it take to connect a system to Heidi?
- Can I request an integration Heidi doesn't have yet?
- Do Heidi's integrations respect my systems' permissions?
Developers
- Does Heidi have an API?
- How do I get a Heidi API key?
- What scopes do Heidi API tokens have?
- What are Heidi's API rate limits?
- Does Heidi have an MCP server?
- How do I connect Claude Code to Heidi?
- How do I connect Claude Desktop to Heidi?
- How do I connect Cursor to Heidi?
- Does Heidi work with Windsurf and Codex CLI?
- Is there a Python SDK for Heidi?
- Is there a TypeScript SDK for Heidi?
- How does the /api/v1/ask endpoint work?
- How do I search Heidi's memory through the API?
- Can I write facts into Heidi from my own systems?
- Can I invoke Heidi's tools directly through the API?
- What is Heidi's agent card?
- What do Heidi's API errors mean?
- Is it safe to point autonomous agents at Heidi's API?
Teams and use cases
- How does Heidi help sales teams?
- How does Heidi help support teams?
- How does Heidi help engineering teams?
- How does Heidi help HR and people teams?
- Can Heidi help onboard new employees?
- How does Heidi help product teams?
- How does Heidi help founders and CEOs?
- Is Heidi a fit for scaling SaaS companies?
- Is Heidi a fit for large enterprises?
- Is Heidi a fit for consultancies and agencies?
- Can Heidi help with customer renewals?
- Can Heidi track customer health?
- Can Heidi prepare me for meetings?
- Can Heidi build recurring reports automatically?
- Which industries does Heidi work for?
- What does it mean to own AI instead of renting it?
- Why not just buy ChatGPT licenses for everyone?
- Why not just create a project in Claude with our documents?
Heidi compared
- How is Heidi different from Notion AI?
- How is Heidi different from Glean and enterprise search?
- How is Heidi different from Microsoft Copilot?
- Why use Heidi instead of building our own RAG pipeline?
- Is Heidi just a vector database with a chat interface?
- How is Heidi different from Slack AI?
- Should we hire a chief of staff or use Heidi?
- How does Heidi compare to LangChain and agent frameworks?
- Why not just keep a good wiki?
- How is Heidi different from Zapier or n8n?
- Should we fine-tune a model on our data instead?
- How is Heidi different from Gemini for Google Workspace?
- We already pay for ChatGPT. Why add Heidi?
- Should we build a company brain in-house or buy Heidi?
- Does Heidi replace the tools we already use?
- What does it cost us to not have a company brain?
Security and data
- How secure is Heidi?
- Is my data encrypted?
- Does Heidi support GDPR compliance?
- Where is my data stored?
- Is my company data used to train AI models?
- Which AI models does Heidi use?
- What about prompt injection? Content Heidi reads could contain instructions.
- Who at Falkster can see my company's data?
- What happens to our data if we cancel?
- Does Heidi have audit logs?
- Can we use single sign-on (SSO)?
- Is Heidi SOC 2 certified?
- Can Heidi leak information between people in my company?
- What is the blast radius if Heidi is breached?
- How do I report a security vulnerability?
- Whose model accounts and whose database does Heidi run on?
Getting started
- How do we get started with Heidi?
- Which systems should we connect first?
- What does the first week with Heidi look like?
- How do we get the team to actually use Heidi?
- Do we need to train Heidi before she is useful?
- Does Heidi need a dedicated admin?
- Can we pilot Heidi with one team first?
- How do we measure Heidi's ROI?
- What languages does Heidi work in?
- Can I use Heidi on my phone?
- Can we pre-load Heidi with existing documents?
- Our documentation is a mess. Is that a problem?
- What is the request-to-shipped workflow?
- How do I ask Heidi good questions?
- Can we see Heidi before committing?
- How do I get help if something is not working?
Pricing and buying
- What does Heidi cost in practice, all-in?
- Why does Heidi charge a percentage of token cost?
- Can we cap what Heidi spends?
- Is there an annual plan or contract?
- How does billing actually work?
- Is Heidi worth it for a small team?
- Do contractors and part-timers cost extra?
- What does our procurement team need to know?
- How does the cost grow as we grow?
- Who in the company should own the Heidi relationship?
Falkster and the vision
- Who is Falk Gottlob?
- Why is the company called Falkster?
- Does Falkster use Heidi itself?
- How big is Falkster?
- Why trust a startup with our company's knowledge?
- Where is Falkster based?
- What is on Heidi's roadmap?
- How do we know if Heidi is right for us?
- How does Falkster decide what to build?
- What is the big bet behind Heidi?
- Did Heidi really build herself?