First ask Heidi, she knows her own product and your install. Beyond that, Falkster support is a message away, read by an engineer, and early customers get the founder's attention, which is the good and honest bargain of buying from a young company.
Heidi answering questions about herself is not a gimmick; this site's answer pages, the docs, and her own configuration are all context she can read, so 'why did that job not run' often gets a sourced answer instantly.
For real issues, expect small-company physics: no ticket-deflection maze, short paths to the person who wrote the code, and fixes that ship in days, visible in the open like everything else.