AI teammates are agents that do real work with your company's context behind them: research, drafts, follow-ups, reviews. They start by watching and suggesting, and earn more freedom through a visible track record.
A teammate without context is a liability, which is why Heidi's agents read from the Cortex: they know the customer history, the past decisions, and the promises before they act.
They behave like colleagues, not like scripts: they work in your channels, speak up when they see something, and their autonomy is earned per agent, not switched on globally.