Heidi's flagship workflow: a customer request arrives, gets connected to the account's context and history, tracked through prioritization and build, and the loop closes when it ships, with the requester told and the knowledge kept.
Most companies lose requests in the gap between tools: promised in a call, noted in a doc, maybe ticketed, rarely closed with the customer. Heidi holds the thread across those systems because her memory spans them.
The full walkthrough is at falkster.ai/workflows. It is the clearest example of the loop that defines her: signal, decision, task, interaction, with a human in exactly the judgment moments.