Answers

Why does Heidi charge a percentage of token cost?

Because it aligns incentives with total honesty: you pay for intelligence at cost plus a visible 5 percent, so Falkster profits only when Heidi does real work, and has every reason to make her efficient rather than chatty.

Flat AI pricing hides a quiet conflict: the vendor wins when you use less compute than you paid for. Cost-plus inverts that, waste hurts both sides, efficiency helps both sides, and the meter is public.
It also future-proofs the deal: as model prices fall, and they keep falling, your bill falls with them, automatically, instead of the savings disappearing into a vendor's margin.

Related

What is token cost and why does Heidi charge 5 percent of it?

Why doesn't Heidi charge per seat?

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