The shape of work in healthcare is uniquely punishing: long encounters, fragmented systems of record, regulated content, and downstream revenue cycles that depend on perfect capture. Heidi is the operating system that makes the clinical, RCM, and commercial sides of a healthcare org act as one, without compromising on PHI, audit, or eval rigor.
An ambient scribe captures the encounter. The intake form captures the patient. The follow-up plan lives in EHR. The billing system needs all three. None of them talk.
Coding, denial management, prior auth, every step is a person reading what another person wrote and re-encoding it for the next system. The denial rate is a measurement of how much got lost in translation.
New care pathways take 18 months to deploy because every change has to clear protocol, IRB, eval, billing, and training. Speed of innovation tracks speed of compliance.
Every artifact carries its sensitivity. Heidi operates on the entire Cortex without ever surfacing PHI to anyone unauthorized. Encryption, ACL, audit, load-bearing, not best-effort.
Every clinical or RCM workflow has an eval before it has code. Drift is measured continuously. Regressions block deploy. The eval is the spec, the rubric, and the production gate.
The same encounter capture feeds the clinical note, the coding pipeline, the RCM workflow, the follow-up scheduler, the eval harness. The reconstruction work disappears.
A ServiceNow ticket links to the Jira bug, the GitHub PR, the eval that validates the fix, the release note in Confluence, and the customer reply back through ServiceNow, drafted, sourced, and ready for your review.
See the workflow →A pattern in Service Cloud becomes an eval. The eval becomes a prototype in GitHub. The prototype becomes a launch narrative in Microsoft 365 and an adoption dashboard in Tableau. One thread, one owner, no handoff lag.
See the workflow →Heidi captures every meeting that should be captured, extracts decisions and commitments, drafts the memo for the audiences who need it, and stores the outcome in Enterprise Cortex, searchable, sourced, ACL-aware.
See the workflow →Heidi reads progress across Jira, Salesforce, Databricks, and Slack against your OKRs. When something drifts, owners are nudged with context. Quarterly retros are drafted with patterns, not opinion.
See the workflow →Bring the version of this we'd run for you. We'll set Heidi up against a sandbox of your data and walk through your most important workflow inside the call.