Yes, and the drafts are the point where memory shows: a customer update written by Heidi knows the history, the promises, and the tone you use. Sending is tiered, drafts are free, autonomous sending is earned and capped.
A context-free AI drafts generic prose you rewrite anyway. Heidi drafts from the actual relationship: last conversation, open commitments, what this person cares about, which is the difference between a template and a head start.
The trust mechanics apply as everywhere: drafting sits low on the risk ladder, sending on your behalf sits higher, and the tier an agent holds decides which side of the line it works on.