Answers

Can Heidi write and maintain documentation?

Yes, and she inverts the usual economics: instead of people writing docs that rot, the knowledge lives current in the brain, and written artifacts, runbooks, onboarding guides, policy pages, generate from it on demand.

The chronic documentation problem is staleness, and it is unsolvable while updating is manual. When the memory is the source of truth, the generated doc is as current as the brain, every time you ask for it.
Teams still keep canonical written docs where they matter, compliance, external audiences, and Heidi drafts and refreshes those too, with the diff and sources shown.

Related

Why not just keep a good wiki?

Our documentation is a mess. Is that a problem?

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