Yes. Agents live in the same channels your team does. They answer, speak up proactively when something they know is relevant, and deliver job results where everyone can see them.
The renewals example from the product: someone asks 'can we just raise the retry cap?', and Heidi interjects that the cap is in two enterprise contracts and legal has to sign off first, with the request already drafted. The whole channel sees it, one answer, no repeated question.
Work in the open is the multiplier: what she tells one person, everyone learns.