Answers

How do we measure Heidi's ROI?

Count the leaks she plugs: expert interruptions avoided, hours of meeting prep and status-chasing removed, follow-ups that stopped slipping, ramp time for new hires, and what your other AI tools do now that they have context. Against $300 a month, the bar is low and the numbers are not subtle.

The cleanest early metric is answered-without-interrupting: every question Heidi resolves with sources used to cost two people time. Ten a day at even fifteen minutes of combined cost is a wildly positive return on its own.
The larger returns are slower and bigger: onboarding measured in days, decisions that stop being re-litigated because the reasoning is on record, and knowledge that survives departures.

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