Answers

Can we pre-load Heidi with existing documents?

Yes. Connect your drive and wiki and the written record flows in, sources and permissions attached. But seed lightly and let live work do the heavy lifting: the freshest knowledge comes from meetings and chat, not the archive.

The archive is worth having: past decisions, policies, and specs give Heidi historical depth. Just do not let 'organize our documents first' delay the connection; Heidi ingests mess, that is rather the point.
One genuinely high-value seed: anything that explains why, decision docs, postmortems, strategy memos. Those are the facts that make her answers sound like your company instead of a search engine.

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Which systems should we connect first?

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