Answers

Can Heidi help with customer renewals?

Yes, end to end: she spots the warning signs early, drafts the renewal brief with usage and risk, knows what was contractually promised, and keeps the follow-ups running on schedule.

The product's own demo is exactly this: 'Draft the renewal brief for Friday' returns usage down 18 percent, three warning signs, and a save plan, sourced. And when someone suggests quietly raising a cap, Heidi knows it is in two enterprise contracts before it becomes an incident.
Renewal work is memory work, which is why a company brain is so unreasonably good at it.

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